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Delivery Method

Your order will be prepared within a 24 hours lapse, after receiving in your mail a confirmation on the details of your order and once the payment has been verified

In case your purchase is paid with a bank transfer, this period will run once the payment is confirmed.

Our products are transported by a Courier service within a maximum of

-Europe 7-10 working days

If the actual product is out of stock, you will receive a notification of the estimated delivery date, via ordinary mail or phone call.

Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region or country.

Your package will be sent at the indicated delivery addres on your shipping order.

Shipping Costs: carriage charges will be summarized once the purchase order is confirmed, depending on the product´s features.


Returns and exchanges policy

Made-to-measure or customized items are excluded from this policy.

If you are not satisfied after receiving your order, you have a period of 14 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:

  • The product must not have been used. The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity. 
  • When sending items for return or exchange the products should be preferably packaged in their original box, and sent to us according to ours indications . You will have to bear the direct cost of returning these goods.

 In any case, please, contact us at info@tqel.de indicating your order number, the products you want to return and the reasons why you wish to return them.


Right of withdrawal information

  • Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

You can exercise your right of withdrawal by informing us with an unequivocal statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, or – if you wish to return the goods before the withdrawal period expires – return the goods to us.

The withdrawal declaration or returns of goods are to be addressed to:


Avda de Ramón y Cajal 111, 3ºC,

CP 28043, Madrid, Spain

Or by mail to info@tqel.de

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  • Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than, 14 days from the day on which we are informed about your decision to withdraw from this contract or that we received the goods you returned. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  • Exclusion from the right of withdrawal

The right of withdrawal does not apply in the case of contracts for delivery of goods that were not prefabricated and which were produced according to your own individual selection or specifications or which were clearly made according to the consumer’s personal requirements.


Order Cancellations

You can cancel your order without giving any reason before shipping your order to you. You must inform us info@tqel.de of your decision to cancel your order.

For additional information on the scope, content and instructions for the exercise, please contact us at info@tqel.de


After-sales service and guaranty

tQel has an after-sales service to help solve any problem related to our Products or deliveries, offering customers a fast and efficient response, via e-mail info@tqel.de or by phone +34644433310

Our Products are guaranteed against manufacturing defects for 2 years, starting as from the day of purchase.



This web site operates under Spanish legislation, the parties submit, at their option, renouncing any other jurisdiction and to resolve conflicts at the courts of Madrid, and Spain.

To submit claims under the use of our services, you can address us through our e-mail info@tqel.de always appealing, in the first instance to an amicable solution